Q&A
Am I responsible for any VAT, import fees, or other duties that may be charged by my local government upon delivery?
We are not responsible for any VAT, import fees or other duties that your local government may charge you upon delivery. These costs are the responsibility of the customer.
How are the paintings shipped?
Shipping methods for paintings vary based on their size. Typically, paintings are shipped in a tube for safe delivery, and can be easily stretched at any framing shop. For alternative shipping options, please feel free to contact us at sandrine.charraut.art@gmail.com .”
Is shipping free for the painting?
Shipping for the paintings is free within Italy, unless the customer requests the artwork to be stretched instead of shipped in a tube. For any further inquiries, please feel free to contact us at sandrine.charraut.art@gmail.com
Packaging and Shipping Times ?
Packaging and Shipping Times: All products are carefully packaged and shipped to ensure they arrive in perfect condition. The shipping times are as follows:
• Europe: 15 business days
• Rest of the world: 21 business days
Loss or damage during shipping
In case of any damage, please send a photo to sandrine.charraut.art@gmail.com within the first few days of delivery.
All artworks are shipped with tracking to ensure full transparency. In the event of non-delivery, as confirmed by the courier’s tracking system, every effort will be made to resolve the issue.
If the package is confirmed as lost and undelivered, a full refund of the amount paid will be issued. This is the maximum support that can be offered, given the unique and non-replicable nature of the artworks.